Spark ("Bubble" / XT / TELECOM) = FAIL!

Nigerian scams, chain letters, pyramid schemes and anything not auction related.
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digidog
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Re: Spark (aka Bubble / XT / Telecom) = FAIL!

Post by digidog » Sun Sep 07, 2014 1:52 am

NEWSFLASH
According to today's Herald front page headline, Spark IS the internet!

Image

Well... that's settled then.

http://www.nzherald.co.nz/nz/news/artic ... d=11320374" onclick="window.open(this.href);return false;

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Re: Spark ("Bubble" / XT / TELECOM) = FAIL!

Post by digidog » Sun Sep 07, 2014 10:36 pm

This morning we had a Spark spokesman on RNZ telling us that the problem was caused by users looking at porn sites and being delivered malware. Any sensible person might ask why Vodafone and other ISPs were unaffected. Is this really a good look for Telecom? Here come the billboards...

"Spark - our users are proven to consume more porn"

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Re: Spark ("Bubble" / XT / TELECOM) = FAIL!

Post by digidog » Mon Sep 08, 2014 1:12 am

Tech writer Juha Saarinen can't believe that NZ's largest ISP was crippled for three days by "a handful" of malware infected users and declares this incident "XT time all over again".

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Re: Spark ("Bubble" / XT / TELECOM) = FAIL!

Post by digidog » Mon Sep 08, 2014 11:51 pm

Bruce Simpson puts the blame for the big outage firmly on Spark.

http://aardvark.co.nz/daily/2014/0909.shtml" onclick="window.open(this.href);return false;

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Re: Spark ("Bubble" / XT / TELECOM) = FAIL!

Post by Foggyone » Tue Sep 09, 2014 6:54 pm

A good article.

The obvious question that should have been asked by the press was "How come malware (from porn) only affects Spark customers?". This argument was so obviously bogus, but the press is focussed on irrelevance and is unable to do the job. No wonder the MSM is going down the toilet.
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Re: Spark ("Bubble" / XT / TELECOM) = FAIL!

Post by digidog » Sun Oct 05, 2014 10:44 pm

Imagine that you own a company that's paying Telecom Spark between $10,000 and $20,000 a month for telecommunications. But frequent outages, system crashes which put branches out of action for hours at a time, a slow line speed, and a "poor" back-up service were damaging your business. This is exactly what happened to Christchurch electrical wholesaler Redpaths which has 15 branches throughout the South Island.
"Speed, reliability, and back-up: those were the key issues that they sold the product to us on and they couldn't provide it," Cameron said.

He said his company switched over two branches to a standard residential service for a year - without telling Spark - as a trial.

"We had more reliability and faster speed than the rest of the company at just five per cent of the cost. It was ridiculous," Cameron said.

Redpaths hired an independent IT expert to investigate the problems and he concluded it was Telecom's issue.

Telecom carried out a review and suggested that Redpaths needed to upgrade its system.

"We spent a lot of money doing what they said to make the system work properly but the issues continued," Cameron said.
But Redpaths say problems persisted and earlier this year told Spark it wanted out of its contract.

It enlisted another telecommunications company to facilitate and manage the company's internet and phones.

"The day we changed over, all of our problems - the speed, reliability, back-up - disappeared," said Cameron.

Spark then charged Redpaths $25,000 in termination, or break, fees.
$25k to cancel a service which consistenty failed to meet expectations? Nice one Telecom. Redpaths has refused to pay the extravagent penalty.

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Spark scam - give us your bank details

Post by digidog » Wed Oct 15, 2014 5:41 am

This is not strictly a Telecom Spark problem, although it is a scam which targets Spark users. Scammers pretending to be Spark employees have been phoning Spark users and either fooling them into revealing their banking details or downloading malware.
In the case of the Spark imposters, intended victims were directed to a website where they were asked to download some software that the fraudsters had branded to look like a Spark site, Llewellyn said.

Customers were also being asked by the scammers to give remote access to their computer, to provide personal banking information and to leave their phone off the hook for three days.

The company said the fraudsters appeared to have become more aggressive in recent days, telling customers that their Spark services would be cut off because of security issues unless they followed their instructions.

Spark understood that in some instances the scammers were giving customers a made-up "employee number" to verify their identity.

Channel operations manager Richard Harrison said the fraudsters did not have access to any of Spark's systems.

However, they appeared to be copying Spark's methods of communication, so it could be difficult for customers to tell the difference between genuine calls and fake ones, he said.
While Spark is being targeted at the moment, there's every chance the scammers will try to hit other ISPs in the future.

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Spark raises prices

Post by digidog » Tue Dec 09, 2014 10:16 pm

15,000 Auckland households lost their internet connection last night. Most of the complaints relate to a lack of information from Spark on when the problem was likely to be fixed. Scammers also took advantage of the outage (detail at the bottom of that story).

Meanwhile, Spark has announced a price increase for fixed-line services - home phone lines will rise by $4 a month in the three main centres to $50 a month and by $2.50 elsewhere to $53.50. Most phone and broadband bundles are going up by $4 a month. The Telecommunications Users Association is not impressed.
But Telecommunications Users Association chief executive Craig Young said it had yet to be convinced that phone companies had fully passed on a separate $11.29 cut to the wholesale price of broadband connections which took effect at the start of the month.

Young said he was particularly disappointed by the rise in the price of home phone lines outside the three main centres of Auckland, Wellington and Christchurch as phone companies now paid the same price to rent Chorus' copper lines anywhere in the country.

He did not believe phone users living outside the three main centres should be paying more.

Spark seemed to have decided that as the biggest retailer it should lead the way raising prices, Young said.

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Re: Spark ("Bubble" / XT / TELECOM) = FAIL!

Post by Foggyone » Wed Dec 10, 2014 5:51 pm

No doubt there will be thousands of consumers out looking at what is available.

My help to those consumers.

Low usage users can get a great 10GB month deal from Flip with carry over data. (Note: shows this package is now 20GB per month! Other packages have also changed.) Flip website.
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Re: Spark ("Bubble" / XT / TELECOM) = FAIL!

Post by digidog » Wed Feb 11, 2015 8:52 pm

A breakdown at telecommunications giant Spark impacted data, texts, and phone calls for customers in many parts of the North Island tonight.

Spark said at 8.25pm the mobile issues were "intermittent but widespread," but it was not yet sure what caused the malfunction.

The problem was one of "degradation" rather than a full outage, Spark spokeswoman Lucy Fullarton said.

"Some people are affected but then they might receive a call or text. So it's going in and out."

http://www.nzherald.co.nz/nz/news/artic ... d=11400371
Bruce Simpson had a rave about this problem yesterday and it had been affecting him at least 24 hours earlier than the Spark PR suggests.

Spark is blaming this outage on a corrupted data file.

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Re: Spark ("Bubble" / XT / TELECOM) = FAIL!

Post by digidog » Mon Jun 22, 2015 11:32 pm

On Sunday Spark users complained of up to 24 hours delay in the arrival of text messages. Another 'number configuration issue'' meant some texts were arriving, but with senders' numbers presented incorrectly. Spark blamed the fault on "a planned software upgrade" of their text platform on Saturday night. They announced this morning that the issue was resolved.

But wait... now Spark is saying...
"We're aware some people are having problems with texts being delayed or not sending," the company said in a Tweet posted just after 10am.

They said anyone experiencing problems should message them and include their cellphone number, the number and network they are trying to send messages to and the time the message was sent, and if it was delayed, the time it was received by the recipient.

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Re: Spark ("Bubble" / XT / TELECOM) = FAIL!

Post by digidog » Tue Jun 30, 2015 7:49 pm

Ten days after the Spark text glitch appeared, some customers are still having issues.
Mindsight Hypnotherapy owner Garry George said he used Vodafone for his business cellphone and was not receiving text messages from his clients who used Spark for their cellphone service.

''I can text them - and it gets through - but they can't text me back.''

The text messages sent by Spark customers appeared to have sent normally, but never arrived at his phone.

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