That was a surprise as I send around 500 emails every week from our mailserver, however I thought I'd work around Whoosh and resend the email from a different address. Another bounce... same issue. So I looked up the Whoosh phone number and gave them a call. After quite a wait the phone was answered by "Charlie". His first reaction was that his client had a problem with settings. I pointed out that his client hadn't got near my emails because the Whoosh server was interupting them first. Then he suggested that I must have a problem with my settings. What kind of fool do they have manning their helpdesk on weekends?This message is rejected by the Anti-Spam System. Spam-score too high : 550 11.8 spam points - Please reformat your email and send again
I pointed out that one of his customers contacted me first asking for advice. He said that because I wasn't a Whoosh customer he couldn't help. I asked if he might consider whitelisting my address. That seemed to be a foreign concept to Charlie and he said he didn't think they could. But if they could it would be something one of the techs would have to do and they weren't on duty today. I left my contact details and asked if one of their techs could contact me when they return next week.
That's awful customer service Whoosh. While Charlie sounds like he's in NZ, he gives the impression that he's out the back of a farm somewhere for all the knowledge he displayed. As much as I hate dealing with those helpdesks in Mumbai, at least most of the people there tend to have a tiny bit of internet savvy. I'm delighted that I'm not a Whoosh customer!
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